Privacy & Terms

The Urban Stripmall is committed to protecting your personal information and your right to privacy. When you visit our website and use our services, you trust us with your personal information. We take that trust seriously.

This privacy policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information you provide directly to us when you:

• Create an account or make a purchase
• Fill out a form, application, or contact us
• Subscribe to our newsletter or promotions
• Apply for wholesale membership
• Submit a return or support request

This information may include: full name, email address, phone number, billing and shipping address, payment information, order history, membership/application information, and membership or digital-entitlement status.

We also automatically collect certain information when you visit or use our site, including IP address, browser type, referring URLs, pages viewed, and—where technically available and reasonably necessary—account login, membership-access, digital-access/download, transaction-security, and entitlement-change events.

We use the information we collect to:

• Process and fulfill your orders and transactions
• Send order confirmations, invoices, and shipping updates
• Respond to your inquiries, comments, and support requests
• Manage your account, Vault Membership, TUS Wholesale Club membership, and related digital/virtual entitlements
• Send promotional communications (with your consent)
• Improve our website, products, and customer experience
• Detect, investigate, and prevent fraud, unauthorized access, account abuse, payment risk, and abnormal digital-access/download activity
• Comply with legal obligations

We will never sell your personal data to third parties for their own marketing purposes.

We implement industry-standard security measures to protect your personal information, including:

• SSL Encryption: All data transmitted between your browser and our site is encrypted using SSL/TLS technology.
• Secure Hosting: Our site is hosted on Hostinger with active firewall and malware protection.
• Payment Security: All payments are processed through PayPal — we never store your payment card information on our servers.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Membership & Digital Security Records: Where reasonably necessary, we may retain order, account, entitlement, timestamp, IP, access, download, security-review, refund/reversal, and dispute-related evidence to protect customers, digital content, membership privileges, and the marketplace.

We retain personal data only as long as reasonably necessary to provide services, maintain account or membership access, protect security, comply with legal and accounting obligations, resolve disputes, and establish or defend legal claims. You may request deletion of eligible data by contacting us; some transaction, security, fraud-prevention, and legal records may need to be retained where permitted or required by applicable law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function — shopping cart, login sessions, security.
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
• Preference Cookies: Remember your language and regional preferences.
• Marketing Cookies: Used to deliver relevant advertisements (only with consent).

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our site.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of eligible personal data ("right to be forgotten"), subject to lawful retention exceptions.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a copy of your data in a machine-readable format.
• Right to Object: Object to our processing of your personal data for marketing purposes.
• Right to Opt-Out: California residents may opt out of the sale of personal information under CCPA.

To exercise any of these rights, contact us at admin@urbanstripmall.shop. We will respond within 30 days.

We use trusted third-party service providers to operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• PayPal: Payment processing. Subject to PayPal's Privacy Policy.
• Hostinger: Web hosting and infrastructure.
• WooCommerce: E-commerce platform and order management.
• GTranslate: Language translation services.
• Google Analytics: Website analytics (anonymized data).
• QUIC.cloud / LiteSpeed: CDN and performance services.

We are not responsible for the privacy practices of third-party sites linked from our website. We encourage you to read their privacy policies.

By accessing and using urbanstripmall.shop, you agree to these terms. If you do not agree, please do not use our site.

• All content on this site is for general information purposes and subject to change without notice.
• We reserve the right to modify, suspend, or discontinue any part of our services at any time.
• The Urban Stripmall shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services.
• Product images are for illustrative purposes. Actual products may vary slightly from images shown.
• Prices are subject to change without notice. We reserve the right to refuse any order.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• You must be 18 years or older to make a purchase on this site.
• You agree to provide accurate, current, and complete information during checkout.
• You are responsible for maintaining the confidentiality of your account and password.
• All purchases are subject to product availability. We reserve the right to limit quantities.
• Promotional offers and discounts cannot be combined unless explicitly stated.
• We reserve the right to cancel any order suspected of fraud or abuse.
• Resale of our products without written permission is prohibited.
• These terms are governed by the laws of the State of Michigan, United States.

Membership and digital/virtual purchases can provide access, activation, download, or delivery immediately. The following terms therefore apply in addition to our ordinary physical-merchandise rules:

• Vault Membership — $39.99 lifetime: final sale and non-refundable after Vault membership access is activated, except where required by applicable law.
• TUS Wholesale Club — $49.99 lifetime: final sale and non-refundable after wholesale membership access is activated, except where required by applicable law.
• Digital / virtual products: final sale and non-refundable after access, activation, download, or digital delivery has occurred, except where required by applicable law.
• Payment security review: a membership or digital transaction requiring additional verification may be placed on hold before access is released.
• Refunds, payment reversals, cancellations after payment, or successful chargebacks: may suspend or revoke the membership or digital entitlement associated with the affected payment.
• Open payment disputes: may result in temporary protective suspension of the affected entitlement while the payment status is reviewed. If the payment remains valid, the affected entitlement may be restored.
• Separate entitlements: where a customer holds more than one valid USM membership, action tied to one affected payment is intended to apply only to the corresponding entitlement and not to unrelated valid membership access.
• Security and access evidence: we may record account, order, item/entitlement, date/time, IP, access/download, payment-review, and entitlement-change evidence where reasonably necessary for fraud prevention, content protection, support, dispute handling, and legal compliance.
• Payment-provider and legal rights: these terms do not prevent use of payment-provider dispute procedures and do not limit rights or remedies that cannot legally be waived.

• Eligible physical-merchandise orders may be cancelled within 24 hours of placement by contacting us immediately, provided processing or shipment has not progressed beyond the point where cancellation is reasonably possible.
• Once an eligible physical order has been processed or shipped, cancellation may no longer be available and the Return Policy will apply instead.
• Vault Membership, TUS Wholesale Club, and digital/virtual purchases are governed by the Memberships, Digital / Virtual Products & Access Security section above.
• We may cancel or refuse an order when permitted by law, including for suspected fraud, payment failure, inventory error, security risk, pricing error, or other legitimate operational reasons. Any refund due from a merchant-initiated cancellation will be handled through the applicable payment method.

To request a cancellation, contact us immediately at admin@urbanstripmall.shop or via WhatsApp at +1 (313) 338-8662.

If you connect to our site or services using a social media account (Facebook, Instagram, etc.), we may collect certain information from that account as permitted by your social media settings.

• We do not store your social media passwords.
• We only request permissions necessary for the requested functionality.
• You can revoke our access at any time through your social media account settings.

To request deletion of your social media data associated with our services, visit our Data Deletion page for full instructions.

We may update this Privacy & Terms policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this policy, contact us:

• Email: admin@urbanstripmall.shop
• WhatsApp: +1 (313) 338-8662
• Website: urbanstripmall.shop/contact-us/