1. Quick Start — How the Program Works

1. Create or sign in to your USM customer account.
2. Earn USM Points through currently eligible activities, including authenticated daily visits, a saved birthday, qualifying physical merchandise purchases, and eligible referral milestones.
3. Review your Points History: Available points are spendable; Pending points are in a protection period; Manual Review points require an authorized USM administrator’s decision.
4. Save toward a physical-merchandise reward tier: 10,000 Standard, 25,000 Premium, 50,000 Elite, or 100,000 Signature points. There is no requirement to redeem immediately when you reach a tier.
5. When you have enough Available points, select an eligible, in-stock physical item from an approved USM-owned mother-vendor category and choose any required variation. Points cover the reward merchandise; shipping and applicable taxes may still require a separate money payment. The final amount is shown during the Rewards checkout process.

2. Ways to Earn USM Points

Points are recorded in USM’s Rewards ledger. Lifetime Earned is informational; only the current Available balance can be redeemed. An order’s cancellation, failure, refund or eligibility review may reduce or reverse related points.

Other earning opportunities: USM may introduce separate rules for approved games, Vault/library purchases and participation, future services, and promotional activities. These do not become active earning methods merely by being described as future possibilities, and they do not expand the types of products redeemable with points.

3. Refer & Earn

Eligible registered customers receive a personal USM Referral ID and share link. The link carries an ID, not the referrer’s stored email address, phone number or account name.

Each milestone is limited to one award per unique referred person for each referrer, as determined through program attribution and duplicate protections. Later qualifying orders from that same referred person do not repeat the 10,000-point merchandise milestone. A different legitimately referred customer can qualify separately.

4. Referral Entry, Attribution & Self-Referral

• A valid referral may be captured through a personal share link or entered or updated in the ordinary Shopping cart/checkout referral controls before the relevant order attribution is sealed.
• Once attribution is sealed to an order, ordinary customer editing of that order’s referral association stops.
• Obvious self-referrals are blocked using the same customer account and supported exact identity matches. Further suspicious patterns may require Manual Review.
• Invalid referral IDs fail safely without revealing another customer’s private contact information.
• A referral capture cookie or session can preserve a valid referral ID for up to 30 days, unless cleared sooner, including after a successfully sealed attributed order.

5. Pending, Available & Manual Review

• Available: points eligible to be spent on a qualifying physical-merchandise reward.
• Pending: points recorded but still subject to an applicable hold; they are not spendable.
• Manual Review: points require an authorized USM administrator’s determination; these points are not spendable while under review.
• Rejected/Void: points that are not spendable because a milestone or transaction was rejected, canceled, failed, refunded, duplicated, or otherwise invalidated through a documented action.

A matching household billing address and postcode is a review signal, not automatic proof of fraud. An authorized administrator may Approve, Reject, or Void an item and must document the action. Approval may move the points into their ordinary Pending hold rather than making them immediately Available.

6. Physical Reward Tiers & Catalog

Rewards redemption is restricted to eligible physical merchandise from USM’s four authorized mother-vendor product categories and their approved descendant categories. Independent marketplace vendors are not included merely because they sell products on the site. The catalog may be assigned by approved mother category, child category, or individual product within the existing eligibility controls.

Not redeemable with USM Points: e-books, digital downloads, paid or free Vault/library content, Vault memberships, Wholesale Club memberships, service appointments, games, game access, virtual entertainment, or other nonphysical benefits. Those offerings may separately qualify for earning points under specifically approved future rules, but never become physical Rewards merchandise by implication.

An item must be published, assigned to the relevant tier, supported by the catalog, and in stock at redemption time. Available items, colors, sizes, variations and catalog assignments may change. Saving points for a higher tier is permitted; redeeming at an earlier tier is optional.

7. Redeeming Points, Shipping & Applicable Taxes

1. Open the Rewards Catalog and select a physical reward tier.
2. Choose an eligible physical item, including any required size, colorway or variation.
3. The system verifies the Available points balance and the item’s eligibility and stock. Pending or Manual Review points cannot be spent.
4. On a successful Rewards checkout, the corresponding tier cost is deducted once and a tracked WooCommerce reward order records the exact physical item and variation. Points cover the reward merchandise price; they do not necessarily make the entire order $0.
5. Ordinary Rewards customers pay the shipping cost and any applicable taxes shown for their destination. Active TUS Wholesale Club members receive USM-paid Rewards shipping under the currently applicable member benefit, but remain responsible for any applicable taxes. Shipping availability and rates depend on the destination and supported methods.
6. Any amount due in money must be paid through the supported checkout payment process before the order is eligible for fulfillment. Orders are subject to required payment, shipping, tax, and dispatch validation; USM will not dispatch an unapproved order.

Taxability, taxable value and required disclosures depend on applicable law and location. A quoted amount must be confirmed by the checkout and relevant USM review controls; USM will not represent one catalog-price calculation as a universal legal tax rule.

8. Cancellations, Refunds, Failures & Reversals

• If an order underlying Pending purchase or referral points is canceled, fails, or is fully refunded before qualification, the associated award may be voided.
• Refunded physical merchandise line items or quantities may reduce ordinary merchandise-purchase points according to their eligible net value. Refunds that do not identify the affected merchandise, including certain amount-only refunds, may require reconciliation rather than a guessed points adjustment.
• If an already-Available referral or merchandise-purchase award must be reversed because the qualifying transaction is later invalidated, an auditable adjustment may be recorded. Partial refunds may require review before a referral milestone is reversed.
• For a failed, canceled, or refunded Rewards fulfillment order, eligible redeemed points are restored only to the extent supported by the original reward order and applicable reversal or refunded item quantities. Each eligible restoration is protected against duplicates, and uncertain cases require administrator reconciliation.
• Money paid for shipping or taxes, if any, is handled under the applicable order/refund policies and law; a points restoration is not itself a cash refund.
• Duplicate clicks, repeat events, retries, and previous adjustments are subject to duplicate-event and transaction-integrity safeguards.

9. No Cash Payout or Digital Reward Redemption

10. Program Integrity & Account Responsibility

• Keep account credentials secure and provide accurate account, contact, and order information.
• Do not engage in self-referrals, duplicate identities, fabricated orders, unauthorized automation, or other conduct designed to manufacture points or Rewards.
• USM may investigate suspicious awards, place points into Manual Review, reject or void ineligible awards, reverse points associated with reversed qualifying transactions, and preserve transaction and administrative audit records consistent with applicable law.
• A review signal alone is not a finding of fraud. Controls are intended to protect legitimate customers and program integrity.

11. Changes to the Program

USM may prospectively update earning activities, amounts, catalog assignments, tier eligibility, protection periods, shipping benefits, and operational rules, subject to applicable law and customer disclosures. New earning methods do not become available until their eligibility and award rules are implemented and announced. Material changes should be reflected in the currently published Program Rules and, where relevant, the Terms & Conditions and Privacy Policy.

12. Privacy & Support

USM uses customer account identifiers, referral IDs, order attribution, milestone/event entries, point ledger records, and limited review signals such as matching billing address and postcode as reasonably necessary to operate, audit and protect the program. Visit the Privacy Policy for additional details.