International Sourcing. Clear Shipping Information for Every Order.
Your order is reviewed and confirmed within 1–3 business days. You will receive an email confirmation once verified.
1–3 Business DaysYour order is sourced and dispatched from our international fulfillment partners. Tracking information will be provided.
Varies by RegionYour package arrives at your door. Inspect all items upon delivery and contact us immediately if there are any issues.
At Your DoorStandard delivery for all retail eyewear orders. Products are sourced internationally and shipped directly to your address.
Wholesale members receive priority processing. Bulk orders may require additional transit time based on quantity and destination.
All digital products from The Vault are delivered instantly via email after payment confirmation.
USM Points redeem eligible physical merchandise; they do not necessarily pay the entire order's costs. Ordinary Rewards customers are responsible for the required shipping charges and applicable taxes. Eligible active TUS Wholesale Club members receive USM-paid Rewards shipping, but remain responsible for applicable taxes and import duties. Checkout, required payment, inventory and authorized dispatch review must be completed before shipping.
Rewards redemption merchandise is final sale: no customer-requested cancellations, returns, exchanges, cash refunds, or voluntary points repayment. For damaged, missing, wrong or undeliverable reward shipments, contact USM Support for a fulfillment investigation. Any USM-initiated cancellation of an unfulfilled or failed order and associated controlled points restoration is administrative, not an ordinary customer return. Non-waivable legal rights are preserved.
Please ensure your shipping address is complete and accurate at checkout. The Urban Stripmall is not responsible for delays or losses due to incorrect address information provided by the customer.
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer and are not included in our pricing.
If a Shopping Mode order arrives visibly damaged, refuse delivery and contact USM immediately. For damage discovered after opening, contact us within 3 days and preserve all packaging. Eligible Shopping Mode return requests are reviewed under our Return Policy. For a Rewards Mode delivery issue, contact Support for fulfillment investigation; Rewards merchandise is final sale and not subject to customer-requested return or refund.
All delivery estimates begin after order verification (1–3 business days). Holiday seasons and high-demand periods may extend delivery times. We appreciate your patience.
The $500 free-shipping threshold applies only to qualifying paid Shopping Mode Retail and Wholesale merchandise orders. It does not apply to Rewards Mode redemption orders. For Rewards, ordinary customers pay shipping; USM pays eligible Rewards shipping for active TUS Wholesale Club members under the approved benefit. Applicable taxes and import duties, if any, remain separate customer responsibilities.
Our support team is available Monday–Saturday to assist with any shipping inquiries.