Returns & Satisfaction

We prioritize the safe arrival of your products. If your order arrives damaged or defective, follow these steps:

• Refusal of Delivery: If an order arrives with obvious shipping damage, refuse the delivery immediately and contact us.
• Immediate Contact: If you find damage after acceptance, contact Customer Service within 3 days of delivery to open a Returns Case.
• Preserve Packaging: Save all packaging materials and paperwork. Disposing of these may jeopardize your ability to receive a credit or refund.
• Approval Required: Once a case is approved, you have 3 days to return the package for a full refund.

To be eligible for a return or exchange, the following conditions must be met:

• Return request must be submitted within 7 days of receiving your order.
• Items must be in original, unworn condition with all tags and packaging intact.
• Proof of purchase (order number) must be provided.
• Items marked as Final Sale are not eligible for return or exchange.
• Memberships and digital/virtual products are governed by the Memberships & Digital / Virtual Purchases section below.

• Approved refunds are processed within 5–10 business days to the original payment method.
• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Store credit may be issued at our discretion as an alternative to a refund.

• Items damaged due to misuse, negligence, or normal wear and tear.
• Items without original packaging or tags.
• Digital or virtual products after access, activation, download, or digital delivery, except where required by applicable law.
• Vault Membership — $39.99 lifetime: final sale and non-refundable after Vault membership access is activated, except where required by applicable law.
• TUS Wholesale Club — $49.99 lifetime: final sale and non-refundable after wholesale membership access is activated, except where required by applicable law.
• Any physical item marked Final Sale at the time of purchase, subject to rights that cannot legally be waived.

Membership access and digital delivery can be released immediately, so these purchases are handled differently from ordinary physical merchandise.

• Vault Membership — $39.99 lifetime: final sale and non-refundable after Vault access is activated, except where required by applicable law.
• TUS Wholesale Club — $49.99 lifetime: final sale and non-refundable after wholesale membership access is activated, except where required by applicable law.
• Digital / virtual products: final sale and non-refundable after access, activation, download, or digital delivery has occurred, except where required by applicable law.
• Refunds, payment reversals, or successful chargebacks: may suspend or revoke the membership or digital entitlement tied to the affected payment. Unrelated valid membership entitlements are not intentionally removed.
• Security review: a transaction requiring additional verification may be held before membership or digital access is released.
• Payment disputes and legal rights: this policy does not prevent use of payment-provider dispute procedures and does not limit rights or remedies that cannot legally be waived.

We gladly accept exchanges for eligible items within the 7-day window. To request an exchange:

• Submit a Return Request and select Exchange as your request type.
• Specify the item you would like in exchange.
• Exchanges are subject to product availability.
• If the exchange item is of higher value, you will be invoiced for the difference.