Frequently Asked Questions


Q. Is ordering online secure?

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our web store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the UrbanStripmall.com, please feel free to e-mail us TheUrbanStripmall@gmail.com

McAfee SECURE Certification Trustmark

The certification Trustmark is what people look for when they want to check that your site is safe to do business with. Be sure to check out this Trustmark at the very bottom of every page on the right side.

Q. How do I place my order?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. Please note that if you are purchasing digital products (PDF, Kindle, etc.), you will be asked to calculate shipping costs even though you will not be charged a shipping fee. If you have a valid coupon code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department the Contact us tab on the top of every page.

Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

Q. How do I add items to my cart?
A. To add an item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete to order.

Q. How do I remove items from my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.

Q. How do I change the quantity of a particular item in my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, and then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated and added to the order total using a U.S. Postal Service shipping module.

Q. What are your payment options?
A. We accept Four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and/or eBay transactions for desired SECURITY. We NOW ACCEPT CASH APP!

Q. What is your returns policy?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to EMAIL US at TheUrbanStripmall@gmail.com Once you are approved, please follow these three easy instructions to return your purchase:

Make sure the item is in resalable condition. We cannot refund or credit returned products that are otherwise damaged.

Enclose a copy of your invoice. Please include a copy of the original invoice with the returned product so that we can issue the proper credit or refund.

Ship the package to the return address given/emailed to you by our staff after you have requested a refund. To guarantee delivery, please ensure your package is approved to be returned by our customer service department. Returns must be sent postpaid.

If you have additional questions about our returns policies please feel free to contact us

Q. Can I “return” a purchase of a digital item in electronic format (PDF, Kindle, etc.)?

A. All digital, PDF and eBook purchases are final. There are no returns for these items.

Q. How long after placing my order should I expect to receive my shipment?

A. All orders are shipped from our warehouse within 72 hours of the order being placed. Purchases shipped anywhere in the continental United States could arrive within 7-15 business days of the shipping date. Orders being shipped outside of the United States could arrive within 7-25 business days of the shipping date.