Frequently Asked Questions

Yes. We use industry-standard SSL encryption to protect all data transmitted between your browser and our site. Look for the padlock icon in your browser's address bar as confirmation.

We currently accept payments through PayPal, which supports all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You do not need a PayPal account to checkout.

No. We never store your payment card information on our servers. All payments are processed securely through PayPal's encrypted payment gateway.

Yes. The Urban Stripmall is a BBB Accredited Business. We are committed to maintaining the highest standards of business ethics and customer satisfaction.

Standard delivery for all retail and wholesale orders is 14–28 business days. Our products are sourced internationally, which accounts for the transit time. Digital products are delivered instantly via email.

Yes! We offer free shipping on all orders over $500. For orders below this amount, shipping costs are calculated at checkout based on your destination.

Once your order is dispatched, we will send tracking information to your email address. You can also contact our support team via WhatsApp or email us at admin@urbanstripmall.shop for order status updates.

Yes. We ship worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.

If your order arrives visibly damaged, refuse the delivery and contact us immediately. If you discover damage after opening, contact us within 3 days of delivery. Do not dispose of the packaging — we may need it to process your claim. Visit our Return Policy for full details.

We accept return requests within 7 days of receiving your order. Items must be in original, unworn condition with all tags and packaging intact. Visit our Return Policy page for complete details.

Submit your return request through our Return Request form. Our team will review your case and respond within 1–2 business days. Do not ship any items back until you receive written approval from our team.

No. All digital product purchases from The Vault are final and non-refundable due to the nature of digital goods. Please review product details carefully before purchasing.

The $99.99 one-time lifetime membership fee becomes final sale and non-refundable after wholesale membership access is activated, except where required by applicable law. Refunds, payment reversals, or successful chargebacks may suspend or revoke the related wholesale entitlement.

Browse our store and click "Add to Cart" on any product you'd like to purchase. You can view your cart at any time by clicking the cart icon in the top right corner of the page.

Orders may be modified or cancelled within 24 hours of placement. Contact us immediately at admin@urbanstripmall.shop or via WhatsApp. Once an order has been processed, it cannot be cancelled.

If you encounter any difficulties during checkout, try clearing your browser cache and cookies, then try again. If the problem persists, contact our support team via WhatsApp or use our Contact Us form and we'll help you complete your order.

Once your membership is activated, log in and use Wholesale Mode to view member pricing on eligible products. Wholesale prices are product-specific. The current Cee Yo' Vizion qualifying eyewear offer is $250 per pair. Each represented seller must independently meet its applicable wholesale minimum before wholesale checkout can proceed.

Yes. Wholesale members must have a minimum of 2 items in their cart to receive wholesale pricing. If you have only 1 item, you may still check out — but that item will be charged at the standard retail price. Wholesale pricing is automatically applied when 2 or more items are in your cart. There is no minimum order requirement for retail customers.

Start at our Wholesale page to review how TUS Wholesale Club works. Sign in with your approved Urban Strip Mall customer account, complete the membership application, then choose the customer-initiated Pay $99.99 Now option to continue to the secure WooCommerce checkout. Most verified successful payments activate wholesale access automatically; transactions flagged by security controls are held for review before privileges are released.

Wholesale prices are assigned to individual eligible products and may differ by Vendor, product, or variation. The current Cee Yo' Vizion qualifying eyewear offer is $250 per pair; that price is not a universal Urban Strip Mall wholesale price. Your TUS Wholesale Club membership fee is $99.99 one time for lifetime membership access.

Most verified successful membership payments activate wholesale access automatically. If a transaction is flagged by security controls, access may remain on hold while the payment is reviewed. You will receive an email when your membership is activated. If you need help, contact us at admin@urbanstripmall.shop or via WhatsApp.

In Wholesale Mode, members need at least 2 wholesale-eligible units from the same seller to satisfy that seller's wholesale minimum. You may mix eligible products, sizes, colors, or variations from the same seller, and those eligible items may have different wholesale prices. Retail-only items do not count, and items from different sellers cannot be combined toward one seller's minimum. Activated members may switch to Retail Mode for ordinary retail purchases without wholesale minimums.