1. Acceptance & Account Use

By using the site, creating an account, placing an order, or participating in USM Rewards, you agree to these Terms and the applicable policies linked from this page. Customers must provide accurate, current information and are responsible for keeping their account credentials secure. You must be at least 18 years old to make a purchase.

2. Orders, Availability & Pricing

• Orders are subject to product availability, order validation, payment authorization, inventory confirmation, and applicable quantity limits.
• Prices, inventory, product descriptions, reward catalog assignments, and promotional offers may change, subject to applicable law.
• Promotions may not be combined unless USM expressly permits the combination.
• USM may cancel or refuse an order for legitimate reasons, including payment failure, inventory error, pricing error, suspected abuse, or security risk, subject to applicable consumer protections.
• Shopping Mode, Rewards Mode, Retail pricing, and authorized Wholesale pricing are distinct functions. Participation in one mode does not automatically qualify a customer for benefits restricted to another mode or membership.

3. Payments, Memberships & Digital Access

Payments are processed through supported third-party payment providers. USM does not intentionally store full payment-card credentials on its own servers.

• The Vault: Currently offered at $39.99 for one-time lifetime access under the applicable membership terms. Access-activated digital purchases are generally final except where applicable law or an express USM policy requires otherwise.
• TUS Wholesale Club: Currently offered at $99.99 for one-time lifetime membership, subject to membership eligibility and the applicable published terms. Access-activated membership purchases are generally final except where applicable law or an express USM policy requires otherwise.
• Membership access and digital entitlements may be suspended or revoked when the underlying payment is legitimately canceled, refunded, reversed, or charged back, subject to applicable law and dispute resolution.
• Membership purchases do not automatically earn ordinary physical-merchandise purchase points. However, a legitimately referred membership purchase may qualify the referrer for a separately established referral milestone.

4. Physical Orders, Cancellation & Returns

Eligible physical-merchandise orders may be canceled within 24 hours when processing or shipment has not progressed beyond the point where cancellation is reasonably possible. Once an order has progressed beyond cancellation eligibility, the applicable Return Policy governs returns and refunds, subject to mandatory customer rights.

Shipping eligibility, available carriers or methods, shipping charges, and estimated delivery times depend on the merchandise and destination. See the Shipping Policy for applicable shipping information.

Reward orders may have separate merchandise, shipping, tax, points-restoration, and order-review components. Returning or canceling merchandise does not automatically mean that every monetary charge and points transaction is reversed in the same manner.

5. USM Referral & Rewards

The dedicated USM Referral & Rewards Program Rules are incorporated into these Terms and provide the detailed earning, referral, ledger, redemption, and reversal requirements.

• Promotional points: USM Points are promotional loyalty points. They are not cash, a bank deposit, or a transferable stored-value balance, and are not redeemable for cash payout.
• Current ordinary earning activities: Eligible authenticated daily visits may earn 5 points; qualifying saved birthdays may earn 250 points annually; and qualifying physical merchandise purchases may earn one point per whole eligible dollar after discounts, subject to the Program Rules.
• Ordinary merchandise exclusions: Shipping, taxes, designated memberships, digital or virtual products, downloadable content, and Rewards redemption items do not qualify under the existing physical-merchandise purchase earning rule. Other activities may earn points only under separately approved and implemented earning rules.
• Referral milestones: Eligible referrals can award 3,000 points for The Vault membership, 5,000 for TUS Wholesale Club membership, and 10,000 once per unique referred person for the first qualifying physical-merchandise purchase, subject to valid attribution and eligibility.
• Protection periods: Qualifying membership referral awards ordinarily have a 14-day hold. Qualifying merchandise referral and ordinary merchandise-purchase awards ordinarily have an 8-day hold. Manual Review may prevent points from becoming Available until an authorized decision.
• Points status: Only Available points can be spent. Pending, Manual Review, Rejected, and Void points cannot be redeemed.
• Redemption restriction: USM Points may be redeemed only for eligible physical merchandise assigned to the Rewards Catalog from the four authorized USM-owned mother-vendor categories and their approved descendant categories. Independent marketplace-vendor merchandise is not automatically eligible for Rewards redemption.
• Digital and service exclusions: Points cannot be redeemed for Vault content, digital downloads, memberships, games, entertainment, virtual products, services, or other nonphysical benefits. Such activities may separately become points-earning opportunities under future approved rules without becoming redeemable rewards.
• Reward tiers: Current physical-merchandise redemption tiers are 10,000 Standard, 25,000 Premium, 50,000 Elite, and 100,000 Signature points. Eligible catalog products, variations, assignments, and availability may change.
• Rewards checkout: Points cover the approved reward merchandise. Successful redemption records a tracked reward order, but does not necessarily make the entire order $0. Applicable shipping charges and taxes may require a separate monetary payment through an approved checkout method.
• Shipping benefit: Ordinary Rewards customers are responsible for applicable Rewards shipping and taxes. Eligible active TUS Wholesale Club members receive USM-paid Rewards shipping under the currently approved benefit but remain responsible for applicable taxes. Shipping and tax obligations are subject to destination, checkout validation, and applicable law.
• Fulfillment protection: Reward orders remain subject to inventory, payment, tax, shipping, and dispatch validation. An order requiring monetary payment or administrative review is not eligible for dispatch until the relevant checks are satisfied.
• Refunds and reversals: Cancelled, failed, refunded, duplicate, or ineligible qualifying events may result in points being voided or reversed. Eligible reward-order cancellations or refunds may lead to auditable restoration of redeemed points, including supported partial-quantity adjustments, with protections against duplicate restoration.
• Future features: Proposed games, Vault earning methods, services, promotional programs, and additional participation opportunities are not active merely because they have been announced or contemplated. Their eligibility and points values must be approved and implemented before use.

6. Referral Integrity & Manual Review

Self-referral, fabricated orders, duplicate identities, and attempts to manufacture qualifying events are prohibited. USM may use referral IDs, account and order identifiers, supported exact identity checks, and limited same-household billing-address and postcode signals to protect program integrity.

A same-household match is a Manual Review signal, not an automatic determination of fraud. Authorized administrators may Approve, Reject, or Void reviewed awards with a documented reason. Approval does not necessarily bypass the ordinary protection period.

7. Point Corrections & Program Changes

USM may correct ledger errors, prevent duplicate awards or spending, void ineligible Pending or Manual Review points, and post auditable adjustments when an underlying qualifying event is invalidated. Refunds that do not identify affected merchandise or quantities may require further review before points are adjusted.

USM may update program features, earning opportunities, point amounts, tier assignments, eligibility conditions, shipping benefits, protection periods, and these Terms prospectively, subject to applicable law and required disclosures. Material operational changes should be reflected in the published Program Rules and other relevant customer policies.

8. Acceptable Use, Liability & Law

Unauthorized access, security interference, payment abuse, account manipulation, or misuse of referral and Rewards mechanisms may result in review, order cancellation, access restriction, or other lawful action.

To the maximum extent permitted by applicable law, USM does not guarantee uninterrupted operation or continuous availability of every product, reward, promotion, membership feature, or service. These Terms are governed by Michigan law without limiting mandatory legal rights that may apply based on a customer’s location.

9. Related Policies & Customer Support