Frequently Asked Questions

Yes. We use industry-standard SSL encryption to protect all data transmitted between your browser and our site. Look for the padlock icon in your browser's address bar as confirmation.

We currently accept payments through PayPal, which supports all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You do not need a PayPal account to checkout.

No. We never store your payment card information on our servers. All payments are processed securely through PayPal's encrypted payment gateway.

You can review our published business information and contact USM Support with questions. Third-party accreditations should be verified directly through the issuing organization.

Standard delivery for all retail and wholesale orders is 14–28 business days. Our products are sourced internationally, which accounts for the transit time. Digital products are delivered instantly via email.

Qualifying paid Shopping Mode Retail and Wholesale orders over $500 receive the established free-shipping benefit; smaller qualifying Shopping orders show applicable shipping at checkout. Rewards Mode does not use that $500 threshold: ordinary Rewards customers pay shipping and applicable taxes, while eligible active TUS Wholesale Club members receive USM-paid Rewards shipping and still owe applicable taxes.

Once your order is dispatched, we will send tracking information to your email address. You can also contact our support team via WhatsApp or email us at admin@urbanstripmall.shop for order status updates.

Yes. We ship worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.

For a Shopping Mode purchase, refuse delivery if visibly damaged and contact us immediately. If damage is discovered after opening, contact us within 3 days and keep the packaging. Requests require review under our Return Policy. For a Rewards Mode redemption, contact Support about damaged, missing or incorrect delivery; Rewards items are final sale and the ordinary return process does not apply.

We review return or exchange requests for eligible Shopping Mode physical purchases only, submitted within 7 days of delivery with original, unworn merchandise, tags and packaging. A return is not automatically approved or available for any reason. Rewards Mode redemptions are final sale and cannot be customer-cancelled, returned, exchanged or refunded. See our Return Policy for the complete conditions and legal exceptions.

No. Rewards Mode merchandise redemptions are final sale. Customer-initiated cancellation, return, exchange, cash refund, or voluntary points repayment is not offered. If a reward shipment is lost, damaged, incorrect, or cannot be fulfilled, contact Support for a separate fulfillment review; any administrative adjustment or points restoration is not a customer return benefit. Applicable non-waivable legal rights remain protected.

For an eligible Shopping Mode physical order only, submit the Return Request form. Our team reviews requests; submission does not mean approval. Do not ship an item back unless USM gives written approval. A Rewards Mode shipping or fulfillment problem should be directed to Support, not the Shopping returns form.

Vault digital products are generally final sale after access, activation, download, or digital delivery, except as required by applicable law. Please review their details and the published policy before purchase.

The $99.99 one-time lifetime membership fee becomes final sale and non-refundable after wholesale membership access is activated, except where required by applicable law. Refunds, payment reversals, or successful chargebacks may suspend or revoke the related wholesale entitlement.

Browse our store and click "Add to Cart" on any product you'd like to purchase. You can view your cart at any time by clicking the cart icon in the top right corner of the page.

Only eligible Shopping Mode physical orders may qualify for a cancellation request within 24 hours of placement, and only if processing or shipping has not passed the point at which cancellation is possible. Contact admin@urbanstripmall.shop promptly; approval is not automatic. Rewards Mode redemptions are final sale and cannot be customer-cancelled.

If you encounter any difficulties during checkout, try clearing your browser cache and cookies, then try again. If the problem persists, contact our support team via WhatsApp or use our Contact Us form and we'll help you complete your order.

Once your membership is activated, log in and use Wholesale Mode to view member pricing on eligible products. Wholesale prices are product-specific. The Cee Yo' Vizion grand-opening eyewear example is $350 per qualifying pair. Each represented seller must independently meet its applicable wholesale minimum before wholesale checkout can proceed.

Yes. Wholesale members must have a minimum of 2 items in their cart to receive wholesale pricing. If you have only 1 item, you may still check out — but that item will be charged at the standard retail price. Wholesale pricing is automatically applied when 2 or more items are in your cart. There is no minimum order requirement for retail customers.

Start at our Wholesale page to review how TUS Wholesale Club works. Sign in with your approved Urban Strip Mall customer account, complete the membership application, then choose the customer-initiated Pay $99.99 Now option to continue to the secure WooCommerce checkout. Most verified successful payments activate wholesale access automatically; transactions flagged by security controls are held for review before privileges are released.

Wholesale prices are assigned to individual eligible products and may differ by Vendor, product, or variation. The Cee Yo' Vizion grand-opening eyewear example is $350 per qualifying pair; that price is not a universal Urban Strip Mall wholesale price. Your TUS Wholesale Club membership fee is $99.99 one time for lifetime membership access.

Most verified successful membership payments activate wholesale access automatically. If a transaction is flagged by security controls, access may remain on hold while the payment is reviewed. You will receive an email when your membership is activated. If you need help, contact us at admin@urbanstripmall.shop or via WhatsApp.

In Wholesale Mode, members need at least 2 wholesale-eligible units from the same seller to satisfy that seller's wholesale minimum. You may mix eligible products, sizes, colors, or variations from the same seller, and those eligible items may have different wholesale prices. Retail-only items do not count, and items from different sellers cannot be combined toward one seller's minimum. Activated members may switch to Retail Mode for ordinary retail purchases without wholesale minimums.