Returns & Satisfaction

We prioritize the safe arrival of your products. If your order arrives damaged or defective, follow these steps:

• Refusal of Delivery: If an order arrives with obvious shipping damage, refuse the delivery immediately and contact us.
• Immediate Contact: If you find damage after acceptance, contact Customer Service within 3 days of delivery to open a Returns Case.
• Preserve Packaging: Save all packaging materials and paperwork. Disposing of these may jeopardize your ability to receive a credit or refund.
• Approval Required: Once a case is approved, you have 3 days to return the package for a full refund.

To be eligible for a return or exchange, the following conditions must be met:

• Return request must be submitted within 7 days of receiving your order.
• Items must be in original, unworn condition with all tags and packaging intact.
• Proof of purchase (order number) must be provided.
• Items marked as Final Sale are not eligible for return or exchange.
• Digital products from The Archive Hub are non-refundable.

• Approved refunds are processed within 5–10 business days to the original payment method.
• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Store credit may be issued at our discretion as an alternative to a refund.

• Items damaged due to misuse, negligence, or normal wear and tear.
• Items without original packaging or tags.
• Digital downloads and subscription products.
• Wholesale membership fees ($49.99 one-time fee is non-refundable).
• Any item marked Final Sale at time of purchase.

We gladly accept exchanges for eligible items within the 7-day window. To request an exchange:

• Submit a Return Request and select Exchange as your request type.
• Specify the item you would like in exchange.
• Exchanges are subject to product availability.
• If the exchange item is of higher value, you will be invoiced for the difference.