Frequently Asked Questions

Yes. We use industry-standard SSL encryption to protect all data transmitted between your browser and our site. Look for the padlock icon in your browser's address bar as confirmation.

We currently accept payments through PayPal, which supports all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You do not need a PayPal account to checkout.

No. We never store your payment card information on our servers. All payments are processed securely through PayPal's encrypted payment gateway.

Yes. The Urban Stripmall is a BBB Accredited Business. We are committed to maintaining the highest standards of business ethics and customer satisfaction.

Standard delivery for all retail and wholesale orders is 14–28 business days. Our products are sourced internationally, which accounts for the transit time. Digital products are delivered instantly via email.

Yes! We offer free shipping on all orders over $500. For orders below this amount, shipping costs are calculated at checkout based on your destination.

Once your order is dispatched, we will send tracking information to your email address. You can also contact our support team via WhatsApp at +1 (313) 338-8662 or email us at admin@urbanstripmall.shop for order status updates.

Yes. We ship worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.

If your order arrives visibly damaged, refuse the delivery and contact us immediately. If you discover damage after opening, contact us within 3 days of delivery. Do not dispose of the packaging — we may need it to process your claim. Visit our Return Policy for full details.

We accept return requests within 7 days of receiving your order. Items must be in original, unworn condition with all tags and packaging intact. Visit our Return Policy page for complete details.

Submit your return request through our Return Request form. Our team will review your case and respond within 1–2 business days. Do not ship any items back until you receive written approval from our team.

No. All digital product purchases from The Archive Hub are final and non-refundable due to the nature of digital goods. Please review product details carefully before purchasing.

No. The $49.99 one-time wholesale membership fee is non-refundable under all circumstances. This is clearly stated during the application and payment process. The membership provides lifetime access to wholesale pricing.

Browse our store and click "Add to Cart" on any product you'd like to purchase. You can view your cart at any time by clicking the cart icon in the top right corner of the page.

Orders may be modified or cancelled within 24 hours of placement. Contact us immediately at admin@urbanstripmall.shop or via WhatsApp. Once an order has been processed, it cannot be cancelled.

If you encounter any difficulties during checkout, try clearing your browser cache and cookies, then try again. If the problem persists, contact our support team via WhatsApp or use our Contact Us form and we'll help you complete your order.

Once your membership is activated, log in to your account and browse the Cee Yo' Vizion store. Wholesale pricing of $250 per pair will automatically display when you are logged in. Add 2 or more items to your cart and wholesale pricing will apply automatically at checkout.

Yes. Wholesale members must have a minimum of 2 items in their cart to receive wholesale pricing. If you have only 1 item, you may still check out — but that item will be charged at the standard retail price. Wholesale pricing is automatically applied when 2 or more items are in your cart. There is no minimum order requirement for retail customers.

The process is fast and fully automated: (1) Visit our Wholesale page, (2) Fill out the application form, (3) You will be redirected immediately to PayPal to pay the $49.99 one-time membership fee, (4) Your account is activated within 24 hours of payment confirmation, (5) You receive an email confirmation and can start shopping at wholesale prices right away.

Wholesale members pay $250 per pair on all eligible eyewear products, compared to the estimated retail price of approximately $1,860 per pair — saving you an estimated $1,610+ per pair. Your $49.99 membership fee pays for itself on your very first 2-pair order.

Your wholesale account is activated within 24 hours of your PayPal payment being confirmed. You will receive an email notification the moment your account goes live — no need to check back manually. If you have not received confirmation after 24 hours, contact us at admin@urbanstripmall.shop or via WhatsApp.

Wholesale members must have a minimum of 2 items in their cart to receive wholesale pricing of $250 per pair. If you only have 1 item, you can still check out at the retail price. Wholesale pricing is applied automatically at checkout when 2 or more items are present.